-
Report an Issue
- GoPro!
-
Login
-
Sign Up
-
How it Works
- Help
Compare Services
Free |
Plus CRMStarting at $200/month
|
ConnectStarting at $600/month
|
|
| Mobile Apps (iPhone, Android & Blackberry) | |||
| Free mobile apps for constituents |  |
|
|
| Your branding on SeeClickFix Apps | |
|
|
| Custom built mobile apps in iTunes App Store and Android Marketplace | |
|
|
| Customization | |||
| Custom email alerts | |
|
|
| Configurable personal email notification settings | |
|
|
| Custom branding on web interface | |
|
|
| Custom service request categories and secondary fields | |
|
|
| Custom routing by service request type and secondary fields | |
|
|
| Customizable automated emails to update constituents on service request status | |
|
|
| Custom recurring Excel or CSV reports auto-emailed to admin(s) | |
|
|
| All customization can be updated at any time, without any IT resources, changes visible in real-time across all SCF channels | |
|
|
| Social Engagement Platform | |||
| Dynamic, interactive map widgets | |
|
|
| Ability to vote for, comment on, add photos/video to, and follow specific issues | |
|
|
| Leverage media and community partnerships to reach more citizens at no additional cost | |
|
|
| Partner more closely with elected officials leveraging Watch Areas | |
|
|
| Ability to integrate SeeClickFix as a tab on your official Facebook Page | |
|
|
| Ability to send status updates to Twitter | |
|
|
| Admin Dashboard | |||
| Ability to 'Acknowledge' service requests | |
|
|
| Ability to 'Close' service requests | |
|
|
| Ability to add comments | |
|
|
| Ability to bulk update specific issues | |
|
|
| Abilty to generate ad hoc reports | |
|
|
| Ability to create private notes and messaging between admins | |
|
|
| No IT resources required for updating | |
|
|
| Workflow Management | |||
| Ability to assign issues to specific admin users | |
|
|
| Admin follow-up notifications | |
|
|
| Ability to acknowledge and close issues from the field via mobile apps | |
|
|
| Ability to add comments and/or photo of completed request from the field | |
|
|
| All changes made from the field dynamically update across all SeeClickFix channels | |
|
|
| Audit logging of admin actions: Reporting can capture the admin user that reported, acknowledged, and/or closed an issue along with the related date/time | |
|
|
| Connect | |||
| Supported connection into your existing web-enabled CRM/work order system (e.g. Lagan, Cityworks, Motorola, Cartegraph, Maximo, Open311, etc.) | |
||
| City's CRM defines service request categories, dynamically updated via API connection | |
||
| Abiliy to have our map widgets reflect all service request types regardless of the channel used to enter the request into the CRM | |
||
| Host Open311 Endpoint | |||
| API key management | |
||
| Request rate limiting | |
||
| Content filtering and moderation | |
||
| Version updating and compliance | |
||
| Inclusion in global discovery service | |
||
| Contact Us | Contact Us | Contact Us |