This has been repaired!

All I see is the hole filled with gravel. Is there going to be actual asphalt (or whatever's appropriate) applied over that? It doesn't look like a repair so much as a something to keep people from damaging their cars before it's actually repaired.

Because the hole was simply filled with gravel.

A sinkhole developed in this area and it is directly adjacent to a state maintained road. We filled the hole with stone as an interim measure until we can investigate further. Our folks have been heavily involved in tornado cleanup, butour pothole crew will follow up this week and patch with asphalt, depending upon what is found at the conclusion of our investigation.

Rest assured I'm not complaining about the speed with which the pothole has been mitigated, nor the speed of the actual repair. It's totally ok that it's still pending, and I'm glad y'all are attending to the tornado things first and allocating resource with the correct priorities and attention.

I just don't think the ticket should be closed until the pothole is actually fully and completely repaired.

Did this just totally cut my comment short without telling me? There was like a whole paragraph after that. Never mind, then.

Nope, can't let it go. I was saying that (essentially) if the ticket reality (fixed) doesn't match the reality in my street (in progress), then people (not just me) are not going to believe this fancy new system works, because you're measuring time to ticket closure instead of time to completion in reality. I apologize for my shortness here, the comment that got silently truncated was much nicer.

And, of course, now I come home and it's all fixed. Irony! I'd close it if I could :-).

I understand. This was a miscommunication internally. I got back a note from the pothole team that they had completed the work...therefore the closure of the issue on See Click Fix. After your re-open I got the full story, but from their point of view, once the work order is issued to fix temporarily, investigate, and then fix permanently they consider the issue dealt with. From your point of view, I can understand how it might have seemed like we did half the job and closed the issue.

I am glad we got it all completed. Be assured that we do not close issues just to reduce the open time on our monthly reports. We close them when we are confident the issue is dealt with, even if that means there will be a 60-day traffic study at an intersection and then adjustments to the signal cycle, for example. In that case once that work has begun we will close the issue and go on to other things rather than leaving it open for two months and asking the technicians to follow up with us again later. Just trying to save a little staff time and thus a few taxpayer dollars.